Lifecycle Marketing Operations Manager, Firefox Mobile

<div class="gmail_default" style="font-size: small;"> <div>&nbsp;<strong>Why Mozilla?</strong></div> <div> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <p><strong>About this team and role:</strong></p> <p><span style="font-weight: 400;">The Firefox Product Marketing team works closely with Product, Marketing, Creative and other cross-functional partners to drive acquisition, activation, engagement and retention across the entire user journey. The Lifecycle Marketing Operations Manager will serve as the operational anchor for Firefox Mobile marketing execution. They will translate product marketing and growth strategies into reliable, repeatable execution across App Store Optimization (ASO), lifecycle programs, product launches and other priority growth initiatives. They will also improve execution quality and team scalability by developing stronger processes, automation and AI-assisted workflows.</span></p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate and execute ASO initiatives, including metadata updates, creative experiments and app store events, in collaboration with Product Marketing and our external agency.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Translate approved lifecycle campaign briefs into executable plans and support hands-on campaign execution across key moments in the user journey.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the execution of product launches and other priority growth initiatives by coordinating workstreams, cross-functional handoffs and operational follow-through.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own shared localization, quality assurance and operational readiness workflows across supported workstreams, identifying and escalating blockers and risks before they affect delivery.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Gather and consolidate performance data and operational learnings from campaigns and experiments to support reporting, synthesis and future optimization decisions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop scalable processes, automation and AI-assisted workflows—including solutions using Claude Code and Cowork—to improve execution consistency and reduce coordination overhead.</span></li> </ul> <p><strong>What you’ll bring:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of experience in marketing operations or a similar role.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience coordinating and executing multi-step marketing programs across multiple workstreams, stakeholders, timelines and dependencies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong operational judgment, organization and attention to detail, with the ability to prioritize effectively and work independently.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience creating repeatable processes, workflows and documentation that improve execution quality and efficiency.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to our values:&nbsp;</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Play to win</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build for people first</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Engage evidence over ego</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Decide and deliver</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ship, learn, repeat</span></li> </ul> </ul> <p><strong>What will help you stand out:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with mobile growth or ASO, including metadata optimization and creative experimentation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comfort working with performance data, including campaign measurement, experiment analysis and reporting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building automated and AI-assisted workflows using Claude Code, Cowork, or similar tools.</span></li> </ul> <p><strong>What you’ll get:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous performance-based bonus plans for all eligible employees - we share in our success as one team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rich medical, dental and vision coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Country-specific holidays plus a day off for your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">One-time home office stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual professional development budget</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly well-being stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Considerable paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee referral bonus program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other benefits (life/AD&amp;D, disability, EAP, etc. - varies by country)</span></li> </ul> <p><strong>About Mozilla&nbsp;</strong></p> <p>Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.</p> <p><strong>Commitment to diversity, equity, inclusion, and belonging</strong></p> <p>Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.&nbsp; We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation<span style="color: #003366;">s, </span>gend