Manager, Solutions Engineering, MM

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As the Manager, Solutions Engineering, you’ll lead a team supporting commercial customers and channel-led opportunities across North America. You’ll help customers solve complex identity and security challenges by guiding technical discovery, shaping solutions, and partnering with Sales throughout the buying process. You’ll work closely with Sales, Channel, Product, Marketing, Customer Success, and Engineering to deliver thoughtful customer experiences and strengthen 1Password’s position as a trusted security partner. Reporting to the Senior Manager, Sales Engineering, this role is open to candidates based in the United States or Canada. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. This is a remote opportunity within Canada and the US. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: Background in Solutions Engineering, Sales Engineering, or a related customer-facing technical consulting role supporting complex, consultative sales cycles Experience leading or mentoring technical teams, with the ability to coach technical storytelling, executive communication, objection handling, and business value alignment Strong channel experience working with Managed Service Providers (MSPs), Value-Added Resellers (VARs), distributors, and technology alliance partners Technical foundation in identity and security technologies, including Identity and Access Management (IAM), Privileged Access Management (PAM), Identity Governance and Administration (IGA), authentication, cloud platforms, and Software as a Service (SaaS) integrations Familiarity with the Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, and Competition (MEDDPICC) qualification framework or a similar enterprise sales methodology Practical experience using Large Language Models (LLMs), AI copilots, and automation to improve technical research, customer preparation, solution development, and team productivity Experience with application programming interfaces (APIs), scripting, automation platforms, or identity security platforms Experience: Strong technical foundation across identity security, cloud platforms, SaaS integrations, authentication, and adjacent security technologies Track record of leading change, especially transitioning a Solutions Engineering team from a hybrid model into a focused, enterprise-grade pre-sales organization Proven ability to partner with AEs throughout complex, consultative sales cycles, using MEDDPICC to advance technical strategy and remove blockers Experience leading and developing Solutions Engineering teams, with a clear commitment to people management and talent growth Background in a channel-forward go-to-market motion, including MSPs, VARs, two-tier distribution, and strategic partners Competencies: Influence and communication: builds credibility with customers, partners, Sales, and cross-functional stakeholders Judgment and prioritization: balances technical depth, customer needs, deal strategy, and team capacity Change leadership: creates clarity and momentum when goals, processes, or team responsibilities are evolving Coaching and accountability: develops talent, gives direct feedback, and sets a high bar for execution What you can expect: Lead and support a team of Solutions Engineers across commercial and channel-led customer engagements Establish consistent approaches to discovery, solution design, demonstrations, proofs of concept (POCs), and technical validation Partner with Sales to shape account strategy, identify technical risks, and advance opportunities toward a technical win Build strong relationships with channel partners and support joint customer engagements Coach team members through complex customer conversations while supporting their growth and development Use customer feedback, pipeline health, and engagement metrics to improve team execution and standardize useful technical assets Champion practical, responsible use of AI and automation while collaborating with Product, Marketing, Customer Success, and Engineering to bring customer insights into the business USA-based roles only: The annual base salary for this role is between $131,000 USD and $190,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $122,000 CAD and $177,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above al