Sales Support Specialist

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">See yourself at Twilio</strong></p> <p data-path-to-node="1">Join the team as Twilio’s next Sales Support Specialist</p> <p data-path-to-node="2"><strong data-path-to-node="2" data-index-in-node="0">About the job</strong></p> <p data-path-to-node="3">Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.</p> <p data-path-to-node="3"><strong data-path-to-node="4" data-index-in-node="0">Responsibilities</strong></p> <p data-path-to-node="5">In this role, you’ll:</p> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0"><strong data-path-to-node="6,0,0" data-index-in-node="0">Be an Internal Liaison:</strong> Create and submit requests and follow up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security.</p> </li> <li> <p data-path-to-node="6,1,0">Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will work with people, data sets, and processes.</p> </li> <li> <p data-path-to-node="6,2,0"><strong data-path-to-node="6,2,0" data-index-in-node="0">Build out Pricing and Deal workflows:</strong> Prepare Pricing and Deal Structure; use and master internal pricing tools.</p> </li> <li> <p data-path-to-node="6,3,0"><strong data-path-to-node="6,3,0" data-index-in-node="0">Order Form:</strong> Creation, amendments, and execution (signatures). Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.</p> </li> <li> <p data-path-to-node="6,4,0"><strong data-path-to-node="6,4,0" data-index-in-node="0">Quote creation:</strong> CPQ workflows, including converting CPQ into a customer-facing quote/doc.</p> </li> <li> <p data-path-to-node="6,5,0"><strong data-path-to-node="6,5,0" data-index-in-node="0">Customer support:</strong> Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time).</p> </li> <li> <p data-path-to-node="6,6,0"><strong data-path-to-node="6,6,0" data-index-in-node="0">Supporting Team Success:</strong> Creation and maintenance of team-level tracker for all cross-functional challenges and asks, actively working with Regional Leader and frontline leadership to follow up and resolve them.</p> </li> </ul> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">Qualifications</strong></p> <p id="p-rc_dfacf76f4e173b9e-99" data-path-to-node="8"><span class="citation-59 citation-end-59">Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you fr</span>om considering Twilio. We are always looking for people who will bring something new to the table!</p> <p>&nbsp;</p> <p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">Required:</strong></p> <ul data-path-to-node="10"> <li> <p data-path-to-node="10,0,0">2+ years of sales operations, Deal Desk, or customer success/account management experience</p> </li> <li> <p data-path-to-node="10,1,0">Proficiency with Google Sheets and Excel</p> </li> <li> <p data-path-to-node="10,2,0">Experience working within Salesforce CRM</p> </li> <li> <p data-path-to-node="10,3,0">Results-driven, detail-oriented, and dedicated individual who is excited for the opportunity to fuel an already successful organization and sales team</p> </li> <li> <p data-path-to-node="10,4,0">Collaborative approach, a “can do” attitude, and relentless in pursuing goals and solving problems</p> </li> <li> <p data-path-to-node="10,5,0">Basic understanding of how different functions within an enterprise organization operate</p> </li> <li> <p data-path-to-node="10,6,0">Ability to advocate for customers internally with cross-functional stakeholders</p> </li> <li> <p data-path-to-node="10,7,0">Extreme attention to detail on written and verbal communications</p> </li> <li> <p data-path-to-node="10,8,0">Extremely organized with above-average proficiency and operational excellence in spreadsheets, doc, and presentation creation</p> </li> <li> <p data-path-to-node="10,9,0">Ability to prioritize and multi-task</p> </li> <li> <p data-path-to-node="10,10,0">Knowledge in CPaaS and telecom is a plus</p> </li> <li> <p data-path-to-node="10,11,0">Bachelor's Degree or equivalent years of experience required</p> </li> </ul> <p data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">Desired:</strong></p> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0">Experience working with Tableau or Looker</p> </li> </ul> <p data-path-to-node="13"><strong data-path-to-node="13" data-index-in-node="0">Location</strong></p> <p data-path-to-node="14">This role will be remote and based in the United States.</p> <p data-path-to-node="15"><strong data-path-to-node="15" data-index-in-node="0">Travel</strong></p> <p id="p-rc_dfacf76f4e173b9e-100" data-path-to-node="16"><span class="citation-58">We prioritize connection and opportunities to build relationships with our customers and each other. For this </span><span class="citation-57 citation-58 citation-end-58">role, you may be required to travel occasionally to participate in project or team in-person meetings</span><span class="citation-57 citation-end-57">.</span></p> <p>&nbsp;</p> <p id="p-rc_dfacf76f4e173b9e-101" data-path-to-node="17"><strong data-path-to-node="17" data-index-in-node="0"><span class="citation-56 citation-end-56">What We Offer</span></strong></p> <p>&nbsp;</p> <p id="p-rc_dfacf76f4e173b9e-102" data-path-to-node="18"><span class="citation-55">Working at Twilio offers many benefits, including competitive pay, generous time off, </span><span class="citation-50