Senior Account Manager - EMEA

<div class="content-intro"><h2><strong>About Remote</strong></h2> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><h2>What this job can offer you</h2> <p>This is an exciting time to join Remote and make a personal difference in the global employment space as a <strong>Senior Account Manager</strong>, joining our <strong>Existing Business</strong> team. In this role, you'll manage and grow a portfolio of existing customers across Remote's full product suite — including EOR, Global Payroll, Contractor of Record (COR), and other solutions — expanding relationships with complex, multi-stakeholder organizations.</p> <p>You'll be a trusted advisor to senior buyers, comfortable navigating multi-threaded deals, and driven to find the right solution for the customer rather than getting stuck on obstacles along the way. As a senior member of the team, you'll also have the opportunity to share best practice with peers and help shape how Existing Business approaches multi-product growth.</p> <h2>What you bring</h2> <ul> <li>You can demonstrate a strong track record of growing existing accounts, owning renewals, driving net-new expansion bookings, and cross-selling or upselling across multiple product lines (e.g. EOR, Global Payroll, COR, and other Remote solutions)</li> <li>You can show success building and multi-threading relationships across an account — engaging economic buyers, budget holders, and technical/functional stakeholders in parallel, rather than relying on a single point of contact</li> <li>You're comfortable selling to and building trust with senior stakeholders (VP/C-level, Legal, Finance, HR/People leadership), and can adapt the conversation to what matters to each</li> <li>You have working knowledge of, or a strong aptitude to quickly learn, a structured sales methodology such as MEDPICC to qualify and progress opportunities with rigor</li> <li>You can demonstrate strong sales process discipline, including pipeline development, forecasting, and accurate reporting across a multi-product portfolio</li> <li>You bring a solutions-oriented mindset — quick to focus on what can be done and how to move a deal or relationship forward</li> <li>You think like a deal strategist — you look for creative ways to structure multi-product deals and adapt the structure to what the customer actually needs</li> <li>You're highly self-directed and comfortable navigating with a lot of autonomy — Remote is a distributed, async, multi-timezone environment, and you take ownership of your own follow-ups, keeping things moving smoothly across time zones and channels</li> <li>You're genuinely curious and eager to learn, comfortable picking up new products, markets, and use cases as Remote's portfolio evolves</li> <li>You have an in-depth understanding of Remote's services and its position in the industry, with the curiosity to keep that knowledge current</li> <li>You have excellent verbal and written communication skills, with business fluency in English</li> </ul> <p><em>Desirable characteristics</em></p> <ul> <li>Highly self-motivated, with ambitions to grow into a closing-focused role</li> <li>Comfortable operating in ambiguity and juggling multiple concurrent, multi-threaded deals without losing momentum</li> <li>Strong business acumen, able to speak credibly to commercial, legal, and HR stakeholders alike</li> <li>High level of integrity and work ethic</li> <li>Experience selling into HR, People, or Total Rewards buyers — not a dealbreaker, but a plus at this seniority</li> <li>Background navigating more complex, non-standard contracting models (e.g., Employer of Record or similar) — this isn't a straightforward SaaS license sale</li> </ul> <h2>Key Responsibilities</h2> <ul> <li>Meet and exceed sales quota based on role level, managing the entire sales cycle — including renewals — across Remote's product portfolio (EOR, Payroll, COR, and beyond)</li> <li>Provide support and coaching to the wider team as a Senior Account Manager, sharing best practice on multi-product deals, stakeholder mapping, and MEDPICC-based qualification</li> <li>Identify new expansion, upsell, and cross-sell opportunities across products and progress them through the full sales cycle</li> <li>Multi-thread accounts proactively — building relationships with multiple stakeholders (economic buyers, champions, influencers) rather than relying on a single contact</li> <li>Present Remote's full suite of services to existing customers, positioning the right combination of products for each customer's evolving needs</li> <li>Own the customer relationship end-to-end, from opportunity identification through to closed business and successful handover</li> <li>Understand the distinct communication needs of mid-market and enterprise customers, and design multi-product solutions to meet those needs</li> <li>Generate customer retention initiatives and participate in key strategic events to nurture and expand customer relationships</li> <li>Bring a solutions-first approach to internal and external challenges — surfacing issues briefly and constructively, then focusing energy on next steps and resolutions</li> <li>Work with cross-functional teams (Legal, Onboarding, Product, Customer Success) to ensure customer success across all product lines</li> </ul> <h2><strong>Practicals</strong></h2> <ul> <li><strong>You'll report to:</strong> Senior Manager, Sales - Account Management</li> <li><strong>Direct reports:</strong> none (IC role)</li> <li><strong>Team:</strong> Sales - Expansion Sales</li> <li><strong>Location</strong>: EMEA</li> <li><strong>Start date:</strong> As soon as possible</li> </ul> <h2 class="typography__Body-iwFwvd sc-dSkthi cXuUbj cSFNNz" data-library="birch">Pay Transparency</h2> <p>Remote's&nbsp;<a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a>&nbsp;is to ensure fair, unbiased compensation and fair&nbsp;<span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3">&nbsp;pay&nbsp;</span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.&nbsp; We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary range