Senior Customer Engineer, Majors - Detroit, MI

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.&nbsp;</p> <p>At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.</p> </div></div><h3><strong>Available Location: Detroit, MI<br></strong></h3> <hr> <h2><strong>About the Role</strong></h2> <p>At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.</p> <p>Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li> <ul> <li><strong>Technical Validation:</strong> Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).</li> <li><strong>Customer Adoption &amp; Value Realization:</strong> Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.</li> <li><strong>Commercial Accountability &amp; Expansion:</strong> Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.</li> <li><strong>Trusted Advisory: </strong>Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.</li> <li><strong>AI Orchestration &amp; Workflow Automation:</strong> Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.</li> </ul> </li> </ul> <h2>Desirable Skills, Knowledge, and Experience</h2> <ul> <li><strong>Experience:</strong> Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).</li> <li><strong>Technical Acumen:</strong> Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.</li> <li><strong>Commercial Mindset:</strong> Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.</li> <li><strong>Communication:</strong> Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.</li> </ul> <p><strong>Bonus Points</strong></p> <ul> <li><strong>Cloudflare AI Stack Experience:</strong> Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.</li> <li><strong>Applied AI Knowledge:</strong> Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.</li> <li><strong>Coding/Scripting:</strong> Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.</li> </ul> <p><strong>Compensation</strong> This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.&nbsp;</p> <p>Compensation may be adjusted depending on work location.&nbsp;<span data-sheets-root="1">This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.</span></p> <p><strong>Equity</strong></p> <p>This role is eligible to participate in Cloudflare’s equity plan.</p> <p><strong>Benefits</strong></p> <p>Cloudflare offers a complete package of benefits and programs to support you and your family.&nbsp; Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!&nbsp; The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.</p> <p><strong>Health &amp; Welfare Benefits</strong></p> <ul> <li>Medical/Rx Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>Flexible Spending Accounts</li> <li>Commuter Spending Accounts</li> <li>Fertility &amp; Family Forming Benefits</li> <li>On-demand mental health support and Employee Assistance Program</li> <li>Global Travel Medical Insurance</li> </ul> <p><strong>Financial Benefits</strong></p> <ul> <li>Short and Long Term Disability Insurance</li> <li>Life &amp; Accident Insurance</li> <li>401(k) Retirement Savings Plan</li> <li>Employee Stock Participation Plan</li> </ul> <p><strong>Time Off</strong></p> <ul