Senior Solutions Engineer | Preference for Mumbai, India

<div class="content-intro"><p>Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at <u><span><a href="http://grafana.com" target="_blank">grafana.com</a></span></u> and follow us on <u><span><a href="https://www.linkedin.com/company/grafana-labs/" target="_blank">LinkedIn</a></span></u> and <u><span><a href="https://twitter.com/grafana" target="_blank">X</a></span></u><u>.</u></p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><h4><strong>Make a difference.</strong></h4> <p><span style="font-weight: 400;">The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.</span></p> <p><span style="font-weight: 400;">A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.</span></p> <h4><strong>Your Impact:</strong></h4> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver product and technical presentations to potential and existing customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive product conversations based on need and problems with customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material</span></li> </ul> <h4><strong>What would make you a good fit for this role?</strong></h4> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+&nbsp;years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You love solving technical challenges and thrive on bringing creative solutions to our customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You should have a technical mindset and a desire to grow technically</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ideally based in Mumbai, India.</span></li> </ul> <p><span style="font-weight: 400;">In India, the OTE compensation range for this role is INR 7.4m - 9.8m OTE. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed <a href="https://grafana.com/about/careers/#jobs">here</a>.</span></p> <p><em data-stringify-type="italic">*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range &amp; benefits at the beginning of the process.</em></p><div class="content-conclusion"><div> <p><em data-stringify-type="italic">*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range &amp; benefits at the beginning of the process.</em></p> <p><strong>Why You’ll Thrive at Grafana Labs:</strong></p> <ul> <li><strong data-stringify-type="bold">100% Remote, Global Culture -&nbsp;</strong>As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.</li> <li><strong>Scaling Organization</strong> – Tackle meaningful work in a high-growth, ever-evolving environment.</li> <li><strong>Transparent Communication</strong> – Expect open decision-making and regular company-wide updates.</li> <li><strong>Innovation-Driven</strong> – Autonomy and support to ship great work and try new things.</li> <li><strong>Open Source Roots</strong> – Built on community-driven values that shape how we work.</li> <li><strong>Empowered Teams</strong> – High trust, low ego culture that values outcomes over optics.</li> <li><strong>Career Growth Pathways</strong> – Defined opportunities to grow and develop your career.</li> <li><strong>Approachable Leadership</strong> – Transparent execs who are involved, visible, and human.</li> <li><strong>Passionate People</strong> – Join a team of smart, supportive folks who care deeply about what they do.</li> <li><strong>In-Person onboarding </strong>- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.&nbsp;</li> <li><strong>Balance is Key</strong> - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. <em>*We will comply with local legislation where applicable.</em></li> </ul> <p><strong>Equal Opportunity Employer:</strong> <em>Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignm