Staff, Business Intelligence Engineer

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Staff, Business Intelligence Engineer, GTM Data Science &amp; Analytics.</p> <p>&nbsp;</p> <p><strong>About the job</strong></p> <p>This position is needed to advance the quality, reliability, and strategic value of Twilio’s Go-To-Market (GTM) data by designing and maintaining robust business data models to enable trusted sales analytics, reporting, data science, &amp; AI capabilities. The Staff, Business Intelligence Engineer will play a mission-critical role in our evolution from traditional BI to AI, ensuring data consistency and empowering data-driven decision-making.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll perform:</p> <ul> <li>​​<strong>Data Analysis and Interpretation: </strong>Utilize advanced analytical techniques to analyze large datasets, extract meaningful insights, and provide actionable recommendations to enhance revenue operations efficiency</li> <li><strong>Data Monitoring:</strong> Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.</li> <li><strong>Data Visualization:</strong> Create compelling visualizations to effectively communicate complex data insights, making information accessible and actionable for a diverse audience</li> <li><strong>Data Modeling: </strong>Build and maintain data models to support GTM, helping the organization make informed strategic decisions</li> </ul> <p><strong>Data Automation (BI-as-Code): Drive the automation of our business intelligence ecosystem by treating dashboards and semantic layers as code. You will leverage Git, automated testing frameworks, and CI/CD pipelines to ensure our data infrastructure is reproducible, version-controlled, and highly scalable</strong></p> <ul> <li><strong>Cross-Functional Collaboration:</strong> Work closely with various teams, including Sales, Marketing, Finance, and Product, to understand business requirements and provide analytical support</li> <li><strong>Continuous Improvement:</strong> Identify opportunities to enhance data quality, reporting processes, and analytics tools to drive continuous improvement in data analysis capabilities</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p>&nbsp;</p> <p><strong>*Required:</strong></p> <ul> <li>Minimum 8 years of professional experience in business intelligence, analytics engineering, data engineering, or a related discipline, with a preference for direct experience supporting GTM or sales analytics in a SaaS environment.</li> <li>Experience with business intelligence platforms such as Tableau, particularly in the context of executive reporting and sales analytics.</li> <li>Advanced expertise in SQL and hands-on experience designing data models</li> <li>Demonstrated ability to partner with cross-functional stakeholders to codify, document, and reconcile critical business metrics, ensuring company-wide data alignment.</li> <li>Proven track record of implementing robust data quality and testing frameworks, including expertise with CI/CD and data observability.</li> <li>Strong technical communication and mentorship skills, with the ability to convey complex concepts to a range of audiences.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Bachelor’s or Master’s degree in a quantitative discipline (e.g., Computer Science, Engineering, Mathematics, Economics).</li> <li>A software engineering mindset applied to data - understanding code reviews, automated testing, and environment separation (Dev/Staging/Prod)</li> <li>Experience with code-based BI and semantic tools to orchestrate data pipelines (e.g., Looker/LookML, dbt, Cube.js, or Apache Superset).</li> <li>Strong proficiency with Git version control and CI/CD tools (e.g., GitHub Actions, GitLab CI, Jenkins).</li> <li>Experience with AI products such as Claude, Cortex, Glean, Gemini</li> <li>Experience with GTM technology stacks (e.g., Salesforce, Gong, etc)</li> <li>Experience evangelizing and establishing data culture and best practices within a fast-paced technology organization.</li> </ul> <p>&nbsp;</p> <p><strong>Location</strong></p> <p>&nbsp;</p> <p>This role will be remote,<em> </em>but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</p> <p><br><br></p> <p><strong>Travel&nbsp;</strong></p> <p>&nbsp;</p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p>&nbsp;</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><br><br></p> <p><strong>Compensation</strong></p> <p>&nbsp;</p> <p><em>*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.</em></p> <p><em>.</em></p> <p>&nbsp;</p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.</li> <li>Based in the San Francisco Bay area, California: $166,400 - $208,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p> <p>&nbsp;</p> <p>Applications for this role ar