Staff Forward Deployed Engineer

Sobre el puesto

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>Staff Forward Deployed Engineer, Agentic SDLC</strong><strong><br></strong><strong><br></strong><strong>An overview of this role</strong></h2> <p>GitLab’s Forward Deployed Engineering team is a field-situated product engineering function focused on strategic customer outcomes, artificial intelligence (AI) adoption, and direct contributions to GitLab’s product. This isn't a traditional field engineering, solutions architecture, or professional services role. As a Staff Forward Deployed Engineer, you'll work closely with customers while maintaining the technical standards and contribution discipline of a Staff-level product engineer.</p> <p>You'll work where strategic customer urgency, complex technical ambiguity, and GitLab product execution intersect. You'll partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture (SA), Customer Success Architecture (CSA), Customer Success Management (CSM), and Professional Services. You'll diagnose and resolve high-impact adoption blockers, contribute production-quality fixes and features, and turn what you learn into repeatable patterns for GitLab and its customers.</p> <h2><strong>Why this role exists</strong></h2> <p>Strategic customers sometimes encounter challenges that are too broad, deep, urgent, or cross-functional for any single team to own from start to finish. These challenges may involve product gaps, performance degradation, scale bottlenecks, AI governance, adoption blockers, architectural constraints, Git usage patterns, continuous integration and continuous delivery (CI/CD) complexity, application programming interface (API) automation, security requirements, or operational instability.</p> <p>Forward Deployed Engineering provides technical stewardship in these moments. The team doesn't simply observe, report, or escalate. You'll engage directly, diagnose the underlying technical problem, collaborate with the right teams, contribute code or technical solutions where appropriate, and transition the outcome into normal ownership once the customer is stable and the learning can be reused.</p> <h2><strong>What you’ll do</strong></h2> <h3><strong>Product contribution</strong></h3> <ul> <li>Contribute production-quality code to GitLab’s product and adjacent systems.</li> <li>Develop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work.</li> <li>Work within GitLab’s product and engineering processes, including issue discovery, merge request creation, testing, review, documentation, and maintainability.</li> <li>Partner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations.</li> <li>Turn blockers discovered in the field into durable product improvements, reference architectures, documentation, and repeatable implementation patterns.</li> </ul> <h3><strong>Strategic technical stewardship</strong></h3> <ul> <li>Engage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk.</li> <li>Diagnose complex problems across GitLab product behavior, customer architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments.</li> <li>Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff.</li> <li>Provide recommendations grounded in data, traces, and systems analysis to improve GitLab usage, workflows, automation, and architecture.</li> <li>Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering.</li> </ul> <h3><strong>AI adoption and agentic software development lifecycle</strong></h3> <ul> <li>Drive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers.</li> <li>Identify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations.</li> <li>Develop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery.</li> <li>Partner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements.</li> </ul> <h3><strong>Thought leadership</strong></h3> <ul> <li>Create technical narratives grounded in customer experience and product reality that can help shape the industry’s approach.</li> <li>Contribute to Well-Architected Frameworks, whitepapers, webinars, reference architectures, technical strategy memos, and adoption frameworks.</li> <li>Guide ideas through discovery, formulation, validation, amplification, and adoption across GitLab.</li> <li>Partner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li>Staff-level experience building, operating, or improving complex production software systems.</li> <li>Experience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security.</li> <li>Strong Ruby on Rails or Go experience and the ability to contribute directly to GitLab’s product and adjacent systems.</li> <li>Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or AI adoption in enterprise environments.</li> <li>Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns.</li> <li>Deep knowledge of modern DevSecOps workflows, including Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery.</li> <li>Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.</li> <li>The ability to coordinate across product, engineering, field, and customer teams without formal authority.</li> <li>Strong written communication and sound judgment, in