Staff Software Engineer

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Staff Software Engineer.</p> <p><strong>About the job</strong></p> <p>The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).&nbsp;&nbsp;</p> <p>In 2026, "getting a phone number" is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.&nbsp;&nbsp;</p> <p>Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.</p> <p>As a Staff Software Engineer (P4),&nbsp; you will be a key technical leader for a platform that processes millions of requests.&nbsp; You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will collaborate with cross functional teams and stakeholders across Twilio who rely on your team's APIs, services, and tooling to operate efficiently.</p> <p>&nbsp;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into executable logic. Your mission is to turn ambitious designs into production-grade features.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>DRAW THE OWL:</strong> Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.</li> <li><strong>ACCELERATE WITH AI: </strong>Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team's velocity through AI augmentation.</li> <li><strong>BE AN OWNER:</strong> Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.</li> <li><strong>WEAR THE CUSTOMER’S SHOES:</strong> Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.</li> <li><strong>EMPOWER OTHERS:</strong> Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from "writing code" to "reviewing and orchestrating AI-generated logic" without sacrificing security or quality.</li> <li><strong>RUTHLESSLY PRIORITIZE:</strong> Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.</li> <li><strong>WRITE IT DOWN:</strong> Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li><strong>12+ years of experience</strong> designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.</li> <li><strong>Expert Proficiency</strong> in <strong>Java or Go</strong>, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).</li> <li><strong>Architectural Mastery:</strong> Deep experience with cloud-native infrastructure (<strong>AWS</strong> preferred), microservices patterns, and designing "five-nines" (99.999%) resilient systems.</li> <li><strong>AI-Native Workflow: </strong>Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.</li> <li><strong>API Excellence:</strong> A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.</li> <li><strong>Data Savvy:</strong> Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).</li> <li><strong>Infrastructure as Code:</strong> Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.</li> <li><strong>Leadership:</strong> Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li><strong>Telecom Domain Expertise:</strong> Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.</li> <li><strong>Platform Thinking:</strong> Experience building "internal platforms" that enable other developer teams to move faster.</li> <li><strong>Agentic Systems:&nbsp;</strong>Experience building or integrating AI agents into internal developer platforms or automated ops workflows.</li> </ul> <p>&nbsp;</p> <p><strong>Location</strong></p> <ol> <li> <p>This role will be remote and based in the West Coast, USA including San Francisco Bay Area</p> </li> </ol> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><br><br></p> <p><strong>Compensation:<br></strong>Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in t