Technical Account Manager, Terminal

Sobre el puesto

<h2><strong>Who we are</strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p>Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support.</p> <h2><strong>What you’ll do</strong></h2> <p>Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.</li> <li>Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.</li> <li>Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.</li> <li>Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.</li> <li>Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.</li> <li>Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks.</li> <li>Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments.</li> <li>Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.</li> </ul> <h2><strong>Who you are</strong></h2> <p><span style="font-weight: 400;">We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements.</li> <li>Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.</li> <li>Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations.</li> <li>Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions.</li> <li>Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams.</li> <li>Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements.</li> <li>Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.</li> <li>Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics.</li> <li>Ideal experience in the payments industry.</li> <li>Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes.</li> <li>Some exposure to SQL for quick reconciliation or data checks is a plus.</li> <li>Prior experience running pilots or short rollouts and handing off to longer-term operational teams.</li> </ul>