Publicado originalmente en greenhouse · Aplica desde el sitio de la empresa para mejor experiencia.
Publicado originalmente en greenhouse · Aplica desde el sitio de la empresa para mejor experiencia.
<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Principal Product Manager</p> <p><strong>About the job</strong></p> <p>This position is needed to evolve our global Product Catalog platform. You will lead the development of foundational data models, API syndication layers, and internal tools defining how Twilio products are packaged and launched. Working across platform engineering, finance, and operations, you will own the backend lifecycle—from NPI governance to downstream billing—driving architectural unity and accelerating time-to-market for our diverse communication and data portfolios.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>Define Unified Strategy & Taxonomy:</strong> Architect and execute a comprehensive product roadmap for a centralized, multi-tenant product catalog service that scales across Twilio's global infrastructure. Establish the global category hierarchies, data schemas, and parent-child variations required to represent complex developer APIs and consumption-based usage units.</li> <li><strong>Accelerate New Product Introduction (NPI):</strong> Design, standardize, and scale the end-to-end NPI launch framework. Reduce time-to-market by transforming manual commercialization workflows into automated, self-service paths that allow product teams to rapidly configure and launch new SKUs globally.</li> <li><strong>Standardize Catalog Governance & Tooling:</strong> Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction.</li> <li><strong>Acquisition, Ingestion & System Consolidation:</strong> Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry. Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs.</li> <li><strong>Data Quality & Cross-Functional Consensus:</strong> Act as the strategic bridge between engineering, data infrastructure, finance, sales ops, and Twilio Trust Hub. Enforce strict normalization and de-duplication standards to ensure absolute downstream billing accuracy, zero margin leakage, and strict compliance with global telecom regulations during NPI rollouts.</li> <li><strong>Optimize Search & Downstream Discovery:</strong> Collaborate with core Console teams to optimize how high-performance catalog metadata flows into customer discovery workflows, customer portals, and AI-driven assistant frameworks. Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments.</li> </ul> <p><strong>Qualifications </strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li><strong>Deep SaaS/PaaS Experience:</strong> Minimum of 10+ years of product management experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration.</li> <li><strong>Mastery of Enterprise Platform Data:</strong> Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi-tenant graph architectures.</li> <li><strong>NPI & Go-To-Market Lifecycle Ownership:</strong> Proven track record of defining cross-functional NPI processes, managing SKU lifecycle state machines (Alpha/Beta to GA, deprecation, and sunsetting), and streamlining commercial readiness pipelines.</li> <li><strong>Architectural Acumen:</strong> Extreme comfort working directly with principal engineers on complex database schema designs, graph databases, data entity relationships, attribute modeling, and downstream service propagation times.</li> <li><strong>Ruthless Prioritization:</strong> Demonstrated ability to decode vague platform priorities, manage heavily conflicting internal stakeholder inputs, and confidently secure executive buy-in.</li> <li><strong>Academic Background:</strong> BS in Computer Science, Computer Engineering, or equivalent highly technical practical experience.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li><strong>Education:</strong> Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.</li> <li><strong>Catalog Architecture & Monetization:</strong> Designed enterprise product catalog schemas and rules engines to drive complex usage-based pricing, consumption metering models, and multi-product bundle dependencies across billing systems.</li> <li><strong>Regulated Catalog Governance:</strong> Led product catalog data governance and master data management (MDM) across globally regulated environments (telecom, FinTech, KYC), ensuring legal compliance, schema auditability, and data integrity.</li> </ul> <p> </p> <p><strong>Location</strong></p> <p>This role will be remote,<em> </em>but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</p> <p> </p> <p><strong>Travel </strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p> </p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p> </p> <p><strong>Compensation</strong></p> <p><em>*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.</em></p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area