Senior Application Engineer, Workplace Technology

<div class="gmail_default" style="font-size: small;"> <div> <div>To learn the Hiring Ranges for this position, please select your location from the <strong>Apply Now</strong> dropdown menu.</div> <p style="text-align: justify; line-height: 1;">To learn more about our Hiring Range System, please click this <a href="https://docs.google.com/document/d/1ylUe7Ou0EbsOtGRBtUv1sSld3lbZ4mrYzo59tEkSjY8/edit?usp=sharing" target="_blank"><span style="text-decoration: underline;"><strong>link.</strong></span></a></p> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <p><strong>About this team and role:</strong></p> <p><span style="font-weight: 400;">The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe &amp; secure internet.&nbsp; As a Software (Application) Engineer in the newly formed Workplace technology team, you’ll help design, build, and maintain the systems and automations that power Mozilla’s workplace technologies — from collaboration and AI productivity tools to identity and access workflows. You’ll manage day-to-day administration, develop scripts and integrations, and contribute to projects that improve reliability, security, and user experience. This role is hands-on and growth-oriented, offering opportunities to deepen your technical expertise while shaping how Mozillians work and collaborate.</span></p> <p><span style="font-weight: 400;">Note</span><span style="font-weight: 400;">: You don’t need to meet every listed qualification to be considered — we value diverse experiences and learning potential.</span></p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Design, build, and maintain scripts, APIs, and workflow automations that power key workplace systems — collaboration tools (Google Workspace, Slack, Zoom, Atlassian) and identity platforms (Okta).</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop lightweight services or integrations that connect collaboration, GenAI-tools (OpenAI, Claude, Gemini) and internal systems, enabling agentic flows (e.g., virtual assistants, workflow agents) that reduce manual work and improve user experience.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Implement monitoring, logging and observability for automation and AI workflows; troubleshoot issues and uncover opportunities for reliability, scalability, and cost-efficiency.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to the evolution of secure onboarding, off-boarding, and mover workflows across access, permissions and SaaS tools — with automation and safe agentic handoffs where appropriate.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with IT, Security, and People teams to ensure identity, data, and compliance standards (SSO, DLP, classification) are deeply embedded through automation and script-driven guardrails.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in pilot projects for new AI and productivity capabilities: integrate LLMs &amp; agents, track usage/adoption metrics, build flows that assist users (e.g., knowledge-agent, document summarizer).</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to the code-review process, documentation of shared libraries for workflows/agents, and build a library of integration templates for reuse across the team.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with senior engineers to modernize workplace systems through scalable architecture, API-first design, and intelligent agentic workflows.</span></li> </ul> <p><strong>What you'll bring:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">4–6 years of experience in software engineering, systems integration or workplace technology development, with a focus on automation or scripting.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency in one or more programming/scripting languages (Java, Go, Python, JavaScript/Apps Script, Bash, PowerShell) and comfortable with RESTful APIs, webhooks, and integration frameworks.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with SaaS platforms (Google Workspace, Slack, Zoom, Atlassian) and interest in agentic/AI workflows (LLMs, agents, prompt pipelines).</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of IAM/SSO (Okta, SAML/OIDC/SCIM) or a willingness to grow in this area; experience automating provisioning/access is a plus.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience or curiosity about CI/CD, workflow orchestration, and building self-service delivery models that leverage agents or automation.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong troubleshooting, documentation and cross-functional communication skills; comfortable collaborating with non-technical partners and translating automation into tangible operational gains.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A growth mindset: you embrace learning new AI technologies, care about user experience, and seek to improve systems through intelligent workflows.</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interest in building agentic flows (for example: bots that triage tickets, summarize documents, assist user tasks) and integrating them responsibly into workplace systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to our values:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Welcoming differences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Being relationship-minded</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Practicing responsible participation</span></li> <li style="font-weight: 400;"><span style="font-weight