Originally posted at greenhouse · Apply on the company's site for the best experience.
Originally posted at greenhouse · Apply on the company's site for the best experience.
<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Sales Development Manager.</p> <p><strong>About the job</strong></p> <p>This position is needed to lead a hybrid outbound SDR team driving net-new customer acquisition across both the NAMER and LATAM markets. The Sales Development team is a critical pillar of our go-to-market strategy, focused on securing new logos and building high-quality pipeline across high-growth prospects. In this role, you will guide your team to activate strategic ICPs by mapping Twilio’s platform value to high-priority, regional, and vertical-specific customer needs. As the frontline face of our brand, our SDRs must adapt quickly and execute with high precision to win market share across diverse territories.</p> <p>The ideal candidate is a highly collaborative, data-driven leader with a proven track record in pipeline generation and a deep appreciation for regional market dynamics. You have experience scaling outbound motions across different territories, navigating diverse account lists, and a genuine passion for coaching and investing in your team's long-term career growth.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>Lead, coach, and develop a hybrid team of 8+ reps</strong> through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps.</li> <li><strong>Own regional team performance metrics</strong> (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes.</li> <li><strong>Empower reps to master all SDR skillsets, </strong>including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.</li> <li><strong>Collaborate cross-functionally with regional Sales and GTM leadership</strong> to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.</li> <li><strong>Drive optimized adoption of the SDR tech stack</strong> (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.</li> <li><strong>Hire, onboard, and scale future talent</strong> while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.</li> </ul> <p><strong>Qualifications </strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li><strong>2+ years of Sales/SDR leadership</strong> in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets.</li> <li><strong>Demonstrated success in high-growth customer acquisition</strong>, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.</li> <li><strong>Deep expertise in the LATAM market</strong>, including localized selling strategies, cultural nuances, and regional business best practices.</li> <li><strong>Skilled at championing and testing AI utilities</strong> within SDR workflows to optimize prospecting, sequencing, and research.</li> <li><strong>Expertise in steering signal-led, high-quality outbound strategies</strong> that blend tailored messaging with structured activity KPIs to capture target accounts.</li> <li><strong>Strong understanding of the cloud communications/SaaS industry</strong> and the ability to leverage data to optimize qualification and messaging strategies.</li> <li><strong>Proficiency with SDR tech stacks</strong> (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption.</li> <li><strong>Excellent executive presence</strong> with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.</li> <li><strong>Fluency in</strong> Spanish or Portuguese is required (Spanish language preference).</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Experience supporting and/or selling SaaS products (CDP or CPaaS preferred). </li> <li>Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis. </li> <li>Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas.</li> </ul> <p><strong>Location</strong></p> <p>This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA</p> <p> </p> <p><strong>Travel </strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><strong>Compensation</strong></p> <p><em>*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.</em></p> <p> </p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $121,100 - $151,300.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $127,800 - $159,700.</li> </ul> <ul> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,500 - $168,100.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> <p> </p> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. </p> <p> </p> <p><st