Staff Application Engineer, Salesforce

<div class="gmail_default" style="font-size: small;"> <div><strong>Why Mozilla?</strong> <p><span style="font-weight: 400;">Mozilla Corporation is a non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas, including AI, social media, security and more. And we're doing this while never losing our focus on our core mission – to make the internet better for people.</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders, only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build, and distribute open-source software that enables people to enjoy the internet on their terms.</span></p> <strong>About this team and role:</strong> <p><span style="font-weight: 400;">Mozilla IT is seeking a Staff Application Engineer, Salesforce to architect, build, and own the Salesforce platform that runs sales and revenue operations across our enterprise product lines. This is an opportunity to build Salesforce Sales Cloud from scratch to support our Enterprise products. You'll join at the start of the implementation, work alongside our implementation partner through go-live, and then own the platform outright.</span></p> <p><span style="font-weight: 400;">You'll also help shape how we work with AI, reimagine the headless experience for our end users, and build Model Context Protocol (MCP) integrations that let our sales team work with CRM data through AI assistants and agentic workflows.</span></p> <p><span style="font-weight: 400;">This is a hands-on staff-level individual contributor role. You will set technical direction, make architecture decisions, build solutions, and establish practices that allow the platform to grow sustainably.</span></p> <strong>What success looks like:</strong> <p><span style="font-weight: 400;">During implementation, you will:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish a scalable Salesforce architecture covering data models, business-unit structure, security, integrations, and release management.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner effectively with the implementation team while building the internal knowledge Mozilla needs to operate the platform independently.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver a production-ready Sales Cloud foundation for the Firefox Enterprise launch.</span></li> </ul> <p><span style="font-weight: 400;">After launch, you will:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the technical health and evolution of the Salesforce platform, supported by documented architecture, governance, release, and support practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a prioritized roadmap for lead-to-cash capabilities, including contracting, entitlements, delivery tracking, renewals, and finance integrations.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver and evaluate secure AI-assisted workflows that reduce manual work without weakening data governance or user accountability.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Improve platform reliability, data quality, release confidence, and user experience through measurable operational improvements.</span></li> </ul> <strong>What you'll do:</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead the architecture and hands-on development of Mozilla's Salesforce platform across multiple enterprise product lines, and review designs and custom code from internal and external contributors.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define scalable data models, account and opportunity structures, sales processes, role hierarchies, record types, and sharing rules.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain platform capabilities using Salesforce Flow, validation rules, approval processes, custom objects, page layouts, reports, and dashboards.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design lead-to-cash capabilities spanning quoting, contracting, order workflows, service delivery, entitlements, renewals, and revenue-management integrations.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain integrations between Salesforce and NetSuite, BigQuery, our contract-management platform, and other operational systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish environment strategy, sandbox governance, source control, automated testing, deployment pipelines, release controls, rollback practices, architecture documentation, and operational runbooks.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and maintain field-level security, permission models, role hierarchies, and sharing architecture in alignment with Mozilla's security requirements and ISO and SOC 2 controls.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build secure MCP servers and other integrations that expose approved CRM data and actions to AI assistants and agentic workflows.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with Sales, Revenue Operations, Finance, Legal, Security, and IT to understand business problems, evaluate tradeoffs, and prioritize platform investments.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish a sustainable support model and lead the resolution of complex production issues, vendor escalations, and platform risks.</span></li> </ul> <strong>What you'll bring:</strong></div> <div>&nbsp;</div> <div><strong>Required qualifications</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">At least eight years in Salesforce engineering, administration, or architecture.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience leading or playing a major technical role in the implementation and ongoing operation of a complex Salesforce environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advanced proficiency with Salesforce's declarative capabilities, including Flow, validation rules, approval processes, record types, permission models, and sharing rules.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands-on ability to read, write, test, and review Apex, SOQL, and Lightning Web Components.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience designing Salesforce data and security models for multiple business units, product lines, or sales processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of lead-to-cash processes, including opportunities, quoting, contracting, orders, fulfillment or service delivery, renewals, and finance-system handoffs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience integrating Salesforce with enterprise platforms through REST or SOAP APIs, event-driven patterns, middleware, or integration platforms.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building AI assistants, agents, or MCP integrations that securely use enterprise data and actions.</span></li> <li style="font-weig